Puffy Mattress Reviews

Immediately we got to Puffy, Rushen jumped into action. He asked us for our budget and within 5 mins, He has us try mattresses that fit our specifications and price range. After trying a few mattress stores to no avail, we were feeling a tad dejected, but Rushen helped us find our perfect mattresses with utmost efficiency and enthusiasm. To say that I am pleased is an understatement. Rushen is a fairy gentleman and this is the best shopping experience I have had in ages. 5 stars!

Ordered a $100 body pillow from them. Took 7 days despite a guarantee if 1-3 days delivery. Upon opening the plastic the off-gassing was so terrible. The next day I requested a refund. They then tell you need to donate to a charity, get a photo of the receipt clearly stating you donated "a body pillow" PLUS your signature (??) and only after jumping through all these hoops can the "initiate" a refund. Again, there is absolutely NO indication of this anywhere on the site. If there was, then the fault is with me. Go look. It's not there. I sent screenshots, they don't care. The 101 night trial is a marketing scam because the second you open the product its "used" and cannot be returned. Then what am I doing with it for 101 nights? Staring at it??The completely reneged on their website return policy. Awful company. DO NOT TRUST.

We have the puffy queen size mattress for 2, going on 3 years and I can’t stand it.. I’m a side sleeper and this mattress hurts my hips and lower back so much, I’m constantly having to adjust my position and it bows in the center so I just roll right into my husband every night and have to wake up and move myself back to my side. Wish we picked a different brand..

I purchased the puffy queen mattress and waterproof protector in August 2020.
Two years later, the mattress is sunken, very soft, and uncomfortable.
I tried to launder the mattress protector being careful to follow the instructions provided by Puffy.
I own standard sized washer and dryer equipment(6 y/o) I was unable to rinse all of the detergent out of the fabric and fully drying the product required 4 hours on low heat! Puffy recommended that I rinse it twice and use a larger dryer. Bottom line - the expense for owning this product increases with maintaining it. Caveat Emptor!

THEY WILL NOT ACCEPT RETURNS OR REFUND YOUR MONEY WHEN YOU’RE INSIDE YOUR REFUND/RETURN WINDOW.

My mattress is DEFECTIVE, there’s a dip in the middle and I tried EVERYTHING to return my mattress or get my refund while I was inside my refund window and now they have completely ghosted me. They refuse to reply to my emails, they refuse to refund me and they refuse to let me return my mattress and just send me one that isn’t DEFECTIVE.

I’ve sent pictures, TONS of emails, and now no response.

They sent me a soft topper and a firm topper in hopes it would fix the issue but neither topper helps and I made that clear. I can’t sleep on the mattress at all and have literally thrown 2k in the trash.

The most unprofessional company I’ve ever dealt with, good luck getting into contact with someone if something is wrong, and even if you do, THEY WONT HELP YOU.

STEER CLEAR OF PUFFY!!

Don’t bother… initially very nice. After a few years now two indents where two small sized people sleep. Going to have to replace and puffy’s “lifetime guarantee” is non existent as unable to get hold of them, calls or emails not returned.

Avoid!!

Bought a Puffy Lux in fall of 2018. We really like it at first, but after a year it began to "taco", developing depressions where we sleep. We are smaller than average people too. We rotated the mattress often, which helped for a week or two each time. Now, after 3.5 years, we had to buy a new new one. $1700 for something that lasts really only 2 years is pretty bad. Worse, they delete negative reviews. Buyer beware!

I purchased a Puffy Lux Mattress on 15th March 2020, and after 12 months I started to experience sagging problems. I contacted Puffy by email as this is the only way they offer to contact them and after a month a received a response to upload photos. I have not received any response from Puffy in three months despite sending three letters of complaint and uploading the photo three times.
The Mattress was sagged by over 1.5 inch, the corners were squashed and deflated with sections of the multi layer foam not even bonded together, the mattress protector cover has split and laddered.
Puffy is a awful company to deal with and ZERO customer service. I will see the company in court.
If any person would like photos of this poor product request photos.

Mattress is ok not great. We definitely overpaid. Would not recommend and would not purchase again. The pillows that come with the mattress are just for show as you simply cannot sleep with them. The sheets are good though. That’s about it.

Very disappointing. Had to cancel my lux puffy order because the communication was so bad that they couldn't give me a ship date a week after ordering. Hope I get my money back. Think twice before ordering.